Darden Restaurants - BAD MANAGEMENT
This comment regards the Olive Garden in Port Richey Florida. I take my 98 y/o friend to lunch 3 times/week.
One of his favorites is Olive Garden. He's been going there over 20 years. First with his wife who passed 11 years ago and now I take him. We were there for lunch Friday 2/16/2018 and had a great meal, as usual.
Jack likes to cut out $2 lunch coupons when he sees them in the paper. Today he had one. They refused to accept it because we ordered two dinners and it was for lunches! Really!!!
We've done this for years and never had a problem. The manager was called over and he embarrassed us in front of a restaurant full of people. He finally said I'll take it off this one time but remember you ordered two dinners and this says it's for lunch.
I couldn't believe it! We will never return to that Olive Garden.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Let the company propose a solution.
Darden Restaurants Cons: Lunch coupon did not cover everything on the menu.
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Comments
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It was to their advantage you ordered the pricier dinners! Contact Corporate!