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3.0

Today we visited your location at Downey Ca, at the Stonewood Mall to celebrate my sister's birthday. My sister don't go out much because she has a difficult time walking so on her birthday we wanted to go to her favorite restaurant to celebrate her birthday.

It was very busy and we did understand that it was very busy, our food took a long time to come so finally we received our entrees and they were cold, my parents were ok with there's but we send back two entrees to remake. Thats fine my main complaint was our waitress, I think she was tired or maybe having a bad day because she had such a bad attitude and when we complained about our food being cold she called the manager and was talking really loud to her right in front of us about it. It was very uncomfortable and I can see the manager was a little uncomfortable too and she quickly ask her to let her take care of it. The manager left and she came back with new food and it was great but we were still waiting for our server to give us refills on our drinks, breadsticks and salad.

the manager did bring us refills and another server came and said she will take care of us because our first server went home. She never came to say she was leaving and someone else was going to be our server. like i said she was having a bad day or was tired.

I didn't get her name but she was a dark skin hispanic girl heavy set with orange red hair.Our second server Brittany was great and also the manager that took care of us was really nice and she did take care of the two meals that were cold. I love this location but today was not a good day

Reason of review: Poor customer service.

Preferred solution: I don't want anything I was just upset that it was my sister's birthday .

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Guest

So you get someone fired and expect that they should come in and thank you and inform you they are leaving? Wow!!

What kind of snowflake are you?!? You must feel so unpowered that you ruined someoneโ€™s job. Like you have never had a bad day? You could have tried to make her day better but instead you showed your white privileged.

You cost her the job she uses to feed her family and YOU want courtesy? I certainly hope that karma comes around on you.

Hopefully someone makes your day bad and another freaking snowflake causes YOU to be Fired. Maybe then you will think about the end result of your own actions.

Guest
reply icon Replying to comment of Guest-1787071

Nothing in the complaint indicates the server was fired. Are you saying you know her personally and she was sacked because of this customer? Or, at you just trolling?

Leeba Ucq
reply icon Replying to comment of Guest-1787285

Silly kid, Just because someone posts something you disagree with does not mean they are trolling.

Guest
reply icon Replying to comment of Leeba Ucq

You are trolling. You troll under the name Leeba as well as other account names.

You also post as anonymous.

You are a troll with no life other than whining here at this site. Silly troll.

Oma Zsi
reply icon Replying to comment of Guest-1787285

I keep reporting your nasty posts about children.

Shoshanah Qfl

When you act like a child you have no right calling grown women girls. Also what ruined your poor sister's birthday was YOUR behavior.

Your parents should have at least said something. They should have grounded you.

Guest
reply icon Replying to comment of Shoshanah Qfl

You are trolling here now because you keep getting kicked off Complaints board.

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